Your Privacy Is important To Us

You provide important information about yourself to a variety of businesses and organizations. The same is true when you do business with The PrivateBank. You’re asked to provide us with certain personal information that helps us give you better service and complete your transactions more effectively.

We work diligently to safeguard the information you give to us. In fact, we developed the following policies to ensure your confidentiality and maintain your confidence in our institution. These policies detail the strict standards we have in place. For this reason we ask that you please read the following information carefully.

Collection and Use of Personal Information

The collection of personal information online is designed to protect access to your personal accounts and to assist the bank in providing you with the products and services you want and need. All personal information collected and stored by the bank is used for specific business purposes – to protect and administer your personal accounts and transactions, to comply with state and federal banking regulations, and to help the bank better understand your financial needs in order to design or improve our products and services.

Employing stringent security measures in the collection of your personal information, all of The PrivateBank’s online account applications are submitted to the bank’s secure administration site through an encrypted direct line to the bank. Once received by the Bank, only approved personnel may open and process the application. Furthermore, auditing mechanisms have been implemented to further protect your information by identifying which employee(s) has accessed and in any way modified or updated your personal information.

Maintenance of Accurate Information

It is in the best interest of both you and the bank to maintain accurate records concerning your personal information. For this reason, The PrivateBank allows you to update your personal information online, at any time, through the submission of encrypted e-mail request sent to the bank’s secure administration site. Notifications are immediately sent to approved bank personnel alerting them to the recent receipt of your request. The procedure allows The PrivateBank to update your personal information within a timely manner.

Limited Employee Access to Personal Information

The PrivateBank limits employee access to your personal information to only those bank administrators with a business reason for knowing such information. The PrivateBank also educates all employees about the importance of confidentiality and customer privacy. In addition, individual user names and passwords are used by approved bank personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.

The Information We Collect

We collect information about you from the following sources:

Information you give us on applications or forms

Information about your transactions with us

Information about your transactions with other parties

Information from a consumer reporting agency

Information We Disclose About You

We do NOT disclose any information about you to anyone, except as permitted by law. This might include disclosures necessary to service your account, perform joint marketing or prevent unauthorized transactions. As many financial institutions do to improve efficiency, we outsource some of our process work to specialist. That means we sometimes select service companies to perform certain services – like check ordering. We are highly selective in choosing these companies and we restrict the information we provide them to only what they need to do their job. We require them to comply with strict standards of security and confidentiality, and they are not permitted to release, use or transfer any customer information to any other party for their own purposes. We do not sell customer lists or individual customer information.

Information About Former Customers

We do not disclose information about former customers, except as permitted by law.

These Customer Privacy Principles apply to individuals, and we reserve the right to change them, along with related provisions, at any time.